113 applicants

Company

Net at Work · 1 day ago

Practice Director - CRM

United States

Full-time

Remote

Director/Executive

10+ years exp

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ConsultingCRM

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Responsibilities

Manage and achieve engagement bookings and revenue targets.

Manages strategic client relationships.

Execute high-level billable consulting to clients.

Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved.

Ensures consistent and sufficient pre-sales support.

Mentor team in business development strategies.

Design and deploy new applications and enhancements to existing applications, software, and operating systems.

Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.

Provide leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient and effective working environment.

Keep abreast of current industry trends and identify potential threats and opportunities.

Monitor and evaluate the performance of the Practice team against objectives; identify and manage change.

Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives.

Grow and maximize the revenue of the practice and of the clients that belong to that practice

Work with marketing and sales leaders to build a marketing calendar.

Determine which add-on products will be the best fit for our client base and work with sales leaders and consulting managers to implement a strategy for selling and servicing those add-ons.

Qualification

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CRM leadershipMS Dynamics 365Business acumenSalesMarketingFinancial analysisPre-sales activityTeam building skills

Required

University degree Business or Computer Science and/or years equivalent work experience.

Master’s Degree a plus.

Deep understanding of consulting, practice products and the business of relevant clients/partners, including based on 10 years related the business experience.

Experience managing MS Dynamic 365 projects within a consulting environment is required.

Business acumen (client business drivers).

Sales and Marketing.

Financial analysis (e.g., ROI & TCO).

Demonstrated facilitation, collaboration, and problem-solving skills.

Ability to engage senior client management in discussions regarding our solutions, the client’s industry and business model.

Must be able to present self well in front of internal and external customers.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Strong relationship and social skills with the ability to build and manage a strategic external industry network.

Commitment to company values and business objectives.

Strong customer service orientation.

Excellent planning, organizational and leadership skills.

Highly effective verbal and written communication skills.

Strong negotiation and team building skills.

Strong decision-making, analytical and problem-solving skills.

Strong customer/client service orientation – demonstrates ability to build effective working relationships with stakeholders leading to 'trusted advisory status'.

Highly self-motivated and directed, with keen attention to detail.

Ability to juggle multiple projects of various sizes.

Demonstrates high-energy, positive and flexible approach in the workplace.