Starburst · 2 hours ago
Practice Manager - East Coast
United States
Full-time
Remote
Senior Level
$150K/yr - $185K/yr
6+ years exp
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Responsibilities
Build and manage a high-performing Professional Services team in the Americas, including consultants, architects, and project managers.
Recruit, onboard, mentor, and develop team members, fostering a culture of excellence and continuous improvement.
Establish career development paths and provide coaching to enhance team members' skills and expertise.
Oversee and ensure successful delivery of Starburst Professional Services engagements, including implementation, migration, integration, and optimization services.
Serve as an escalation point for project issues and work with teams to resolve complex technical or logistical challenges.
Develop and maintain strong relationships with key customer stakeholders to ensure customer satisfaction and success.
Define, standardize, and continually improve service delivery processes, methodologies, and tools to ensure consistent, high-quality services.
Lead efforts to develop reusable assets, such as templates, best practices, and accelerators, to improve delivery efficiency and quality.
Collaborate with Sales and Success teams to identify new service offerings and enhance the overall customer experience.
Drive the development of new Professional Services offerings that align with customer needs and market demand, in collaboration with Product Management.
Analyze customer trends and provide insights to help shape service offerings and align with Starburst's overall growth strategy.
Work closely with Sales, Customer Success, and Product teams to align on customer goals, ensure a seamless handover, and facilitate ongoing communication.
Act as a customer advocate, providing feedback to Product and Engineering teams to influence the Starburst roadmap.
Partner with Marketing to create collateral that promotes Professional Services and highlights customer success stories.
Qualification
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Required
6+ years in a Professional Services leadership role, ideally in enterprise software, data, or cloud environments.
Strong track record of managing consulting practices with direct responsibility for P&L.
Deep understanding of data analytics and distributed query technologies (experience with Starburst, Trino, or Presto a plus).
Excellent leadership skills, with experience building and mentoring high-performing, geographically distributed teams.
Ability to balance strategic thinking with tactical execution, and to manage multiple priorities in a dynamic, fast-paced environment.
Strong customer-facing skills, with the ability to build trusted relationships and act as an escalation point for complex customer issues.
Proven business acumen, with the ability to analyze data, develop insights, and drive decisions to achieve revenue goals.
Bachelor’s degree in Computer Science, Engineering, Business, or related field.
Preferred
MBA or other advanced degree is a plus.
Benefits
Equity (ISO)
Comprehensive benefits offering
Competitive salaries
Attractive stock grants
Remote-friendly work options
Flexible paid time off
Company
Starburst
Starburst Data is an analytics platform for data.
501-1,000 employees
H1B Sponsorship
Starburst has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2022 (7)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$414MKey Investors
Alkeon CapitalAndreessen HorowitzCoatue
2022-02-09Series D· $250M
2021-01-06Series C· $100M
2020-06-16Series B· $42M
Leadership Team
Justin Borgman
Chairman & CEO
Anu Sudarsan
Senior Software Engineer and Co-founder
Recent News
2024-11-06
2024-05-13
Company data provided by crunchbase
