Mount Sinai Health System · 15 hours ago

Practice Supervisor-PACC GI Internal Medicine Practice-Mount Sinai Union Square-Full Time, Days

United States

Full-time

Remote

Mid Level

$63K/yr - $89K/yr

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Responsibilities

Monitors and assist staff with their day to day activities including clinic and physician scheduling, call volumes and surge treads, along with strict adherences to department service standards.

Review staff appointment scheduling for accuracy and completeness to maintain the highest levels of right appointment at the right time with the right physician. When needed, communication with the Administrator or members of the Medical Team to handle any scheduling decisions.

Assists the in the preparation of daily, monthly and year end reporting.

Assists in creating training materials and scheduling guidelines, along with continued training of staff with scheduling appointments.

Maintains high quality levels of customer service and data integrity in the management of patient calls monitoring performance using the Automated Call Distribution and Par8to referral database standardized reports and working with staff to ensure understanding of software procedures.

Provides next level of guidance and assistance with escalated MyChart calls.

Ensures appropriate reimbursement for services. Plans and organizes orientation and in-service training for staff members on insurance verification and co-pay collection procedures.

Qualification

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Supervisory ExperienceHealthcare ExperienceSchedulingTraining DevelopmentData IntegrityInsurance VerificationCo-Pay Collection