Be an early applicantLess than 25 applicants

Company

Service Corporation International · 11 hours ago

Pre-Planning Advisor

Clinton Township, MI

Part-time

Remote

Entry Level

1+ years exp

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Responsibilities

Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards

Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars

Obtains referrals from families served by the location by following up through visits with families after the service

Networks and builds community and civic relationships

Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families

Maintains and tracks activity levels to ensure productivity

Remains flexible with schedule to achieve results; often works nights and weekends

Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through

Responds to client inquiries in a timely, respectful, sensitive and professional manner

Supports families in time of grief with acts of kindness

Connects with families through listening, honest communication and genuine concern

Develops an understanding of each family’s unique needs and offers solutions that provide value to them

Stays in touch with families to ensure satisfaction

Prepares for all appointments and performs all procedures with professionalism and attention to detail

Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships

Builds trust-based relationships to earn the right to ask for referrals

Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff

Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future

Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

Acts as one team, setting arrangement continuation visits within two to three days after the service

Shares family concerns with rest of the SCI team

Qualification

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Sales experienceCustomer Relationship Management (CRM)BilingualBasic computer skillsHigh-level of integrityOutgoingComfortable presentingDesire to help others

Required

High school education or equivalent

1-2 years of college or equivalent experience

Current state/province issued driver’s license with an acceptable driving record

In states/provinces where required, must hold a Funeral Directors License to perform this role

Sales experience or one to two years industry experience or equivalent education

Basic computer and technology skills within a sales environment

Ability to work well in a team, as well as independently

Ability to work beyond 'standard' hours as the need arises

Good driving record

Good work ethic

High-level of integrity

Creative, outgoing and energetic

Comfortable presenting in front of others

Desire to help others

Preferred

Previous experience with Customer Relationship Management (CRM) systems is a plus

Bilingual, knowledge of another language is a plus

Company

Service Corporation International

Glassdoor

3.4

Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services.

Founded in 1962

Houston, Texas, USA

10001+ employees