ServiceTrade · 1 day ago

Pre-Sales Solution Architect

Durham, NC

Full-time

Remote

Entry, Mid Level

2+ years exp

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E-CommerceEnterprise Software

Growth Opportunities

No H1B

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Responsibilities

Provide pre-sales support for all products in the ServiceTrade platform for pre-qualified opportunities.

Collaborate with sales counterparts to gather customer requirements and develop value-focused software demonstrations.

Deliver tailored technical demonstrations, presentations, and proof-of-concepts that address customer challenges.

Lead technical discussions to help prospects understand our product’s capabilities.

Design and present technical solutions that align with the customer’s business objectives and solve specific problems.

Develop technical proposals and documentation, including configuration details, architecture diagrams, and integration plans.

Provide insights to the product and development teams based on customer feedback and observed market needs to help shape the product roadmap.

Assist in creating and maintaining sales enablement materials, such as thought leadership content, white papers, and FAQs.

Work closely with Professional Services and Customer Success teams to ensure a smooth transition from pre-sales to post-sales.

Maintain a deep understanding of the ServiceTrade platform, industry, and competitive landscape.

Stay up to date on industry trends, competitor offerings, and best practices in SaaS for fire protection, life safety, and mechanical services.

Develop and deliver internal training sessions to sales and support teams on product functionalities and best practices.

Understand and communicate the platform's SaaS architecture and API capabilities, demonstrating how integrations can enhance customer workflows and address specific business needs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Solutions ArchitectSaaS solutionsTechnical presentationsValue-based sellingTechnical documentationLegacy construction accounting softwareCustomer-focused mindset