Thumbtack · 2 hours ago

Spanish/English (Bilingual-Spanish Support) Premier Support Advocate

Remote, United States

Full-time

Remote

Entry Level

$45K/yr - $58K/yr

2+ years exp

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Growth Opportunities

Insider Connection @Thumbtack

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Partner with our Spanish pros and customers by listening to their needs and providing the best solutions - you’re the expert!

Maintain excellent knowledge of Thumbtack’s products and services

Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users to determine the best solution to get jobs done and grow small businesses

Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller

Maintain high-performance metrics including quality, adherence, efficiency, customer satisfaction, and net promoter scores

Continuously look for areas of improvement and communicate trends to the appropriate parties

Engage with team members through weekly development sessions, training, and support interactions that help build each other

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual Spanish proficiencyCustomer service experienceCall center experienceDe-escalation skillsAttendance recordCustomer focus