US CLOUD: Microsoft Premier/Unified Support Alternative ยท 22 hours ago
Premier Support Engineer (7pm-5am CST Fri-Mon)
United States
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Handle a consistent flow of fundamental to advanced-level tickets, actively driving resolutions.
Focus on key performance metrics, ensuring high client satisfaction through effective ticket resolution.
Work with fellow PSEs and Escalation Engineers (EEs) to drive ticket closure and share best practices.
Participate in service delivery improvements by contributing data and feedback from ticket management.
Contribute to the development of technical knowledge and documentation.
Use strong knowledge of Microsoft technologies to efficiently resolve tickets.
Quickly identify and troubleshoot issues to provide timely, lasting solutions.
Document all troubleshooting steps and keep clients updated on progress.
Identify and suggest improvements to enhance service delivery.
Contribute to Knowledge Base articles and share lessons learned.
Analyze ticket trends and recommend changes to prevent recurring issues.
Maintain regular communication with clients, addressing issues proactively.
Advocate for client needs, providing strategic solutions aligned with their goals.
Monitor client systems and offer advice to prevent technical issues.
Create and maintain technical documentation for internal and client use.
Collaborate with team members to fill knowledge gaps and improve resources.
Communicate technical issues clearly for both technical and non-technical audiences.
Pursue relevant certifications to stay current in Microsoft technologies.
Share new knowledge with the team through training and mentoring.
Apply new skills to improve daily tasks and seek opportunities for professional growth.
Qualification
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Required
4+ years of experience in Microsoft technologies.
Proficiency (3+ years) in Windows Server.
Advanced understanding of Active Directory/Azure AD and DNS.
Demonstrated skills in technical writing.
Consistent ability to excel in a virtual work environment.
Ongoing pursuit of advanced certifications in Microsoft technologies.
A degree in Computer Science, Management Information Systems, Business, or related field or equivalent work experience.
Company
US CLOUD: Microsoft Premier/Unified Support Alternative
US Cloud is the #1 alternative for enterprise Microsoft Support globally, providing comprehensive break-fix and consultative support for the entire Microsoft stack, 24/7/365.
51-200 employees
H1B Sponsorship
US CLOUD: Microsoft Premier/Unified Support Alternative has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (114)
2022 (14)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Matt Harris
Chief Executive Officer
Chad Rust
Chief Technology Officer
Company data provided by crunchbase
