Citizen · 2 days ago

Premium Agent

Remote - US

Full-time

Remote

Entry Level

$26/hr - $26/hr

Maximize your interview chances

AppsInternet

Insider Connection @Citizen

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Communicate with users who have indicated they are in need of immediate assistance via video call or chat

Triage the level of severity of each video call or chat and make appropriate assessments of necessary next steps

Offer support and guidance in real-time to any user who feels unsafe

Decide when a situation is of heightened importance and should be escalated to 911

Work with a team of Safety Alert Writers to help distribute relevant safety information

Monitor all areas of the platform where user-generated content can be published or publicly viewed, and ensure it meets the company’s guidelines and standards

Make real-time judgment calls that directly impact a person’s personal safety

Demonstrate a deep understanding of the company's policies and editorial guidelines

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

First Responder ExperiencePublic Safety Role ExperienceSuperb JudgmentHigh Call Volume HandlingContent Screening ExperienceStress Mitigation