Automattic · 1 day ago
Pressable Technical Support Engineer
United States
Full-time
Remote
Mid Level
$25K/yr - $50K/yr
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Responsibilities
Deeply diving into WordPress and platform-related questions and issues for high-touch enterprise clients and agencies.
Advanced troubleshooting for WordPress and platform-related issues.
Advanced troubleshooting for WordPress performance issues.
Communicating and working with other teams and disciplines within Pressable & Automattic.
Interacting with existing and potential customers by responding to WordPress- and platform-related inquiries through email-based tickets and live chats.
Qualification
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Required
Expert in WordPress, its inner workings, common and advanced issues, community, and proper use cases.
Advanced foundation in investigating WordPress performance issues.
Ability to leverage tools such as Grafana to investigate issues.
Understanding of performance bottlenecks such as slow queries, caching issues, and excessive admin-ajax usage.
Ability to propose optimizations and changes to improve performance.
Understanding of WordPress security issues.
Ability to identify indicators of compromise, investigate, and identify potential entry points/causes of compromise leveraging tools like Grafana.
Ability to identify threats and escalate accordingly.
Understanding of core web technology, such as HTTP request methods, especially in relation to WordPress, security, and caching.
Understanding of HTTP status codes, redirects, cookies, headers, CSP, HSTS, and CORS.
Understanding and ability to leverage browser developer tools.
Knowledge and experience with common web technologies, including PHP, HTML, JavaScript, CSS, and Git.
Comfortable working with and solving problems with PHP code.
Eagerness to learn and the ability to adapt, allowing you to teach others.
Self-driven work ethic.
Self-starter who loves taking initiative and seeing things through to completion.
Benefits
Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision)
Matching 401(k) for US-based staff
Life and Disability Insurance for US-based staff (100% Paid Life, & LTD)
Work from home with home office setup and coworking allowances
Open vacation policy (no set number of days per year)
Hardware and software, books or conferences that promote continued learning
Company
Automattic
Automattic is a global tech company that offers WordPress, WooCommerce, and other web solutions.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$985.9MKey Investors
Salesforce VenturesInsight PartnersTiger Global Management
2021-02-17Series E· $288M
2020-05-15Secondary Market
2019-12-11Series Unknown· $80.6M
Leadership Team
Matt Mullenweg
CEO
Paul Maiorana
CEO, WooCommerce
Recent News
2024-12-12
Silicon Republic
2024-12-12
OMR Reviews
2024-11-29
Company data provided by crunchbase
