Principal, Customer Strategy @ League | Jobright.ai
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League · 4 days ago

Principal, Customer Strategy

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Health CareInformation Services
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Responsibilities

Act as the business lead from League for platform customers.
Drive the definition of high level business requirements for the product solution in collaboration with a cross-functional team at League.
Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team.
Partner day-to-day with program management to assess progress, drive key deliverables, ensure on-track and successful launches of new solutions and enhancements, and support the escalation of customer issues
Identify opportunities to grow the customer account or expand League’s revenue within an account (and work in partnership with Sales & Legal to execute on such opportunities)
Support cross-functional collaboration across League business, product & operations teams
Lead and/or support other key strategic initiatives for League to drive overall growth
Compliance with Information Security Policies
Responsibility and accountability for executing League's policies and procedures
Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client ManagementStrategic ThinkingDigital Health ApplicationsProduct StrategyCross-Functional CollaborationHealthcare Management ConsultingDigital TransformationConsumer Omni-Channel ExperiencePatient EngagementStartup ExperienceLarge Program Management

Required

8-10 years work experience, ideally in healthcare management consulting or equivalent industry experience
Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
Experience working with external clients from major Fortune 500 companies
Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
Strong client management and communication skills
Strong strategic thinking to derive the correct solutions to meet our platform customer’s needs
Strong commercial acumen to identify and understand the impact of growth opportunities within our customer relationships

Preferred

Startup and/or growth stage technology experience
Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience

Company

League is a platform technology company powering next-generation healthcare consumer experiences.

Funding

Current Stage
Late Stage
Total Funding
$171.14M
Key Investors
TDM Growth PartnersWorkday VenturesTELUS Ventures
2021-12-31Series C· $95M
2019-10-29Corporate Round· Undisclosed
2018-07-24Series B· $47.14M

Leadership Team

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Michael Serbinis
Founder & CEO
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Dan Galperin
Co-Founder and Chief Technology Officer
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