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Company

Original Job Post

Electronic Arts (EA) · 2 days ago

Principal - Experience Architect

Marina del Rey, CA

Full-time

Onsite

Senior Level

$170K/yr - $259K/yr

10+ years exp

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Responsibilities

Take a leadership role in collaborating with other teams to document and elucidate current methods of delivering experiences, and lead the identification and implementation of improvement strategies.

Use customer insights and data to recommend areas of improvement and help teams prioritize their investment opportunities

Lead a cross functional team to commit to making improvements through problem framing, roadmap negotiation, objective agreement, timing, and scoping

Bring customer centered design to every effort you lead ensure we keep the customer at the center of all our solutions

Identify a backlog of partnership opportunities to improve player/fan experiences we offer today

Report on the effectiveness of the solutions deployed including experience improvements and performance impacts and pivot recommendations based on strategy effectiveness

Identify customer experiences across EA that can be more cohesive so we can close organizational gaps and reposition us for more impactful engagement with our fans

Size opportunities to develop prioritized roadmaps to address important issues.

Participate in leadership conversations to represent Fan Growth in essential conversations including legal, corp communications, studio, brand to ensure that we are advocating for the best player experience and EA outcomes

Develop, and partner across important EA organizations to identify, create, communicate and implement cohesive fan experiences.

Develop relationships to understand strategic direction of other EA organizations and use that information to influence Fan Growth priorities

Share insights and strategic direction information across Fan Growth, socializing with leadership, internal management team, and immediate work groups.

Qualification

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Program managementProduct managementUser experience designProject risk managementAccount managementPartner supportData analysisProblem-solvingVerbal communicationWritten communicationLeadershipAnalytical thinking

Required

10 years program management

5 years product management and/or user experience design

Can manage more than one project or initiative with competing schedules simultaneously

Project risk identification and mitigation

Strong verbal and written skills with the ability to simplify complex issues

Experience leading formal or informal teams

Experience with account management or partner support

Experience analyzing information to identify important player pain points and propose solutions to resolve

Experience using analytics and data to influence decision-making and make measurable improvements

Can frame problems and create unifying goals across different teams

Benefits

Comprehensive health and benefit packages

Tuition reimbursement

401k with company match

Free video games

Company

Electronic Arts (EA)

Glassdoor

4.0

We exist to inspire the world to play.

Founded in 1982

Redwood City, California, USA

10,001+ employees

http://www.ea.com

H1B Sponsorship

Electronic Arts (EA) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (192)

2022 (210)

2021 (222)

2020 (151)