myGwork - LGBTQ+ Business Community · 3 days ago

Principal Analyst, Supplier Performance

Atlanta, GA

Full-time

Hybrid

Mid Level

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Responsibilities

Acts as a relationship manager engaging business leads and peers, interfaces with leaders and subject matter experts (SMEs) across the organization; ensures service quality and customer satisfaction

Analyze data to determine performance trends, including technology and/or operational issues impacting suppliers' performance

Document Service Level Agreements (SLAs) with suppliers, prepare management reporting and coordinate the process of adding new services and/or discontinuing use of existing services.

Aggregate and analyze internal service line owner net promoter scores

Issue Resolution: Supporting 1st line business owners with any conflicts or issues that arise with suppliers in a professional and prompt manner to keep a positive working relationship.

Produce relevant reports for executive management and internal business partners summarizing oversight activities and risk

Develop deep knowledge of Invesco's third party risk management process and identify supplier lifecycle enhancements to increase operational efficiency

Partner with internal risk groups to ensure third party relationships are compliant with all relevant policies and procedures

Maintain a positive relationship with key supplier to help them achieve best in class service

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ProcurementThird Party Risk ManagementProject ManagementMicrosoft OfficeAsset ManagementBanking Industry KnowledgeTechnical Supplier ManagementService Level AgreementsExecutive SummariesProblem-SolvingRelationship ManagementCommunication