95 applicants

Company

Zscaler · 2 hours ago

Principal Business Operations Manager

Remote - USA

Full-time

Remote

Lead/Staff

$147K/yr - $210K/yr

10+ years exp

Maximize your interview chances

Cloud SecurityCyber Security

H1B Sponsor Likely

Insider Connection @Zscaler

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Partner with Customer Success (CS) Operations leader to develop strategies that help our Global Support team to scale, including process optimization, redesign, or development of new processes/policies to enhance delivery operations.

Develop and seed cross-functional programs and special projects, including change management and governance strategies, to deliver new/enhanced capabilities to the Global Support organization.

Manage/organize and structure periodic operational reviews, resource tracking, KPI's, and other business operations functions.

Develop, organize, and write technical, business, and operational procedures and manuals, handbooks, runbooks, knowledge content, communications while collaborating with other writers, business stakeholders, and engineers to collect requirements and follow standardized content process methodologies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business Operations ManagementProgram ManagementProcess Management MethodologiesSalesforceAsanaJIRAConfluenceChange ManagementGovernance StrategiesKnowledge ManagementCross-functional Project ManagementTechnical Writing

Required

Bachelor's degree in business, communications, or a related field (i.e.program certifications are also acceptable).

10+ years of experience working in a business operations capacity for a GTM, sales, support organization.

10+ years of program management experience; 10+ years of experience working with process management methodologies, content platforms, knowledge management, change management and governance structures.

Well versed in planning and tracking tools such as Salesforce, Asana, JIRA and Confluence.

Preferred

Experience strategically problem solving with a structured approach, breaking down ambiguous problems and turning them into actionable solutions.

Experience organizing with attention to detail, prioritizing and managing cross-functional projects with constrained resources/deadlines.

Understanding of technical and business processes specific to support delivery and operational initiatives and programs/projects.

Benefits

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Company

Zscaler

Glassdoor

4.0

Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud.

Founded in 2008

San Jose, California, USA

5,001-10,000 employees

https://www.zscaler.com

H1B Sponsorship

Zscaler has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (77)

2022 (137)

2021 (111)

2020 (63)