Blue Cross NC ยท 1 day ago
Principal Business Systems Analyst- Process Mining
United States
Full-time
Remote
Lead/Staff
8+ years exp
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Responsibilities
Provide significant business acumen (breadth and depth) and global technical expertise in critical systems/applications to support proactive technical solutioning for highly complex and varied business issues, while considering broader impacts of technical decisions to the current and future state business environment.
Depending on business area needs, may also be the 'Superuser' expert for the business unit on a system or application supporting core business processes with added criticality.
Lead the review, analysis and development of solutions for highly critical business systems, which may have impacts across multiple business areas or systems/applications.
Identify and quantify the business impact of possible solutions and make appropriate recommendations to the business area supported.
Coordinate ongoing user support for the most advanced and/or complex ad hoc questions, inquiries, and service requests.
Lead or coordinate highly advanced data and trend analysis and proactively consults with and provides feedback to business areas and IT in order to ensure ultimate system/application performance.
Mentor and coach less senior staff members to increase system/application knowledge and enhance business consulting abilities on the team as a whole.
Leads work groups in assessment of business issues and facilitates the resolution of most complex or broad system/application problems by:
Coordinating initial triage for severity and business impact of system/application failures.
Leading the troubleshooting and analysis necessary to determine root cause of issues.
Coordinating the development of applicable business processes and solutions, to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
Coordinating with IT, other teams and vendors as needed to devise, test and implement immediate and long term remedies.
Independently resolve escalations without management involvement.
Lead the development of system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities
Leads and directs discussions with the business and IT on projects and initiatives to elicit and document business requirements and prepare appropriate functional specifications while considering technical capabilities of the system/application and ensuring an integrated approach is used.
Act as Business Lead/Coordinator on broad, highly complex corporate projects or initiatives.
Facilitates project intake, including scheduling of projects.
Review and approve technical specifications
Coordinates with IT on implementation and post implementation support
Lead the development of testing plans with Business area and IT
Serve as point of contact for business testing activities and influence testing strategy to ensure testing appropriately meets business requirements
Develop, document and may, in some cases, execute test plans and scenarios
Analyze and verify results for accuracy, relevance and completeness.
Provide impact assessments and make recommendations to the business owner regarding issues, risks, etc.
Train/coach others on appropriate testing protocol, execution and test plan creation.
Coordinate with IT and plan for business area impacts for hardware and software upgrades, security changes, and architectural enhancements as needed.
Lead the configuration and maintenance of most complex and highly critical system tables and data elements across multiple system environments
Lead the analysis, development and implementation of configuration changes to improve system performance and user efficiency
Coordinate and monitor configuration for accuracy and compliance to change control processes.
Qualification
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Required
Bachelor's degree or advanced degree (where required)
8+ years of experience in related field
In lieu of degree, 10+ years of experience in related field
Process Mining Expertise
SQL proficiency
Company
Blue Cross NC
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way.
5,001-10,000 employees
H1B Sponsorship
Blue Cross NC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (5)
2021 (7)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Priscilla Alfaro
VP- Payment Integrity
Company data provided by crunchbase
