ServiceNow · 20 hours ago
Principal Engagement Manager, Federal
Orlando, FL
Full-time
Remote
Lead/Staff
12+ years exp
Maximize your interview chancesBusiness Process Automation (BPA)Cloud Management
No H1B
Security Clearance Required
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Responsibilities
Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
Qualification
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Required
Active Security Clearance required
Minimum of 12 years of high-tech/SaaS industry experience
8+ years in Customer Engagement roles
Prior experience with implementing or supporting ServiceNow products in an Enterprise
Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
Experience with analytics and understanding of metrics and KPIs (as defined)
Thought leadership and strategic thinking
Ability to gather and analyze data to understand the pros and cons of different decisions and options
Ability to communicate abstract ideas clearly and independently manage complex project objectives
Excellent negotiation and persuasion skills.
Facilitation skills in leading and planning meetings, reviews, and retrospectives.
Strong customer orientation and an innate ability to anticipate and act
Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
Travel up to 50%
Preferred
BS/BA degree in computer science, engineering or related discipline preferred
Certification: ServiceNow CSA or willingness to obtain the certification within the first 90 days of employment
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-20IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2024-12-24
2024-12-23
2024-12-19
Company data provided by crunchbase
