JTEKT Automotive Mexico · 3 days ago
Principal Field Service Engineer
Oklahoma, United States
Part-time
Remote
Mid, Senior Level, Lead/Staff
5+ years exp
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Responsibilities
Visit customers to assist in bearing installation, inspection of bearings, conduct failure analysis in the field, respond to customer concerns and quality complaints.
Conduct training seminars for customers, end users and internal JTEKT staff.
Complete detailed customer visit reports with actionable items within required time constraints, building customer rapport based on excellence, responsiveness and support.
Develop installation and maintenance instructions, Technical Instruction Sheets and SOP’s.
Analyze customer warranty returns and report findings, as necessary.
Coordinate with cross functional team on quality concerns on product containment, scope definition, sorting directions, sort monitoring, root cause analysis, team problem solving, corrective/preventative actions, internal/external reporting and material disposition.
Assist the Field Service Manager with any departmental related tasks/projects when required.
Qualification
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Required
Mechanical Engineering Degree or Mechanical Engineering Technology with 5 or more years of experience in Bearing Engineering, Bearing Quality and/or Field Service Technology or Engineering.
Excellent verbal and written communication skills.
In-depth knowledge of Ball, Roller and Needle bearing technology, applications and their modes of failure.
Solid computer skills with working knowledge of Microsoft Outlook, Excel, Edge, and PowerPoint.
Ability to work from a home based office.
Ability to use 8D Problem Solving approach or similar customer requirement.
Able to read and interpret Engineering Drawings with knowledge of GD&T.
Understanding of basic gauge calibration and traceability approach.
Knowledge of various inspection techniques and their limitations (dimensional, noise/vibration, surface finish, hardness, etc.).
Understanding of TS16949, QS9000 and AS9100 Quality System Requirements.
Knowledge of Measurement Systems Analysis (MSA) techniques.
Knowledge to develop or review a PPAP package complaint with current AIAG publication.
Good multitasking capabilities along with proficiency in time and project management skills.
Preferred
Associates degree in Mechanical Engineering or Mechanical Engineering Technology preferred with 5 to 7 year’s experience.
Company
JTEKT Automotive Mexico
Empresa Japonesa del sector Automotríz establecida en San Luis Potosí en el 2014.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
