GTT · 9 hours ago
Principal Network Engineer, Tier 3
Texas, United States
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Provide third-line break/fix support for core network and customer services across the multinational and multivendor GTT network.
Take the lead on more complex and escalated issues, ensuring swift resolution.
Own incidents, resolve them swiftly, and drive them through to final fix, collaborating with customers and internal teams as needed.
Develop concise and relevant action plans for teams to resolve network and customer issues efficiently.
Provide work instructions, guidelines, and training sessions to junior Tier 3 engineers and NMC Tier 1 and 2 engineers on a variety of technical topics.
Communicate and document customer and service-specific support information.
Engage in proactive problem management based on technical and trend analysis to enhance network performance.
Configure network elements and migrate services under planned works.
Conduct technical reviews and take ownership of key network management systems.
Scope new developments to support continuous improvement of network quality and resilience.
Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.
Qualification
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Required
5+ years’ experience within an IP Operations environment of a Telco or large ISP.
3+ years’ experience in a technical IP second-line support position.
Excellent and demonstrable experience with IP, SDWAN, MPLS, and routing protocols (ISIS, BGP, OSPF) in an ISP environment.
Excellent knowledge of protocols used by systems and customer applications, with strong independent troubleshooting skills.
Excellent knowledge of Cisco hardware and IOS (12xxx, 7xxx, 8xx, 17xx routers, 3550 and 65xx switches).
Excellent knowledge of Juniper hardware and JUNOS (MX960, M7, M10, and Juniper CPEs/CEs).
Excellent technical knowledge of CE/CPE configurations and troubleshooting.
Proficient in UNIX tools such as bash, vi, sed, grep, etc.
Strong experience in the use of IP management tools, both commercial and open source.
Company
GTT
GTT is a managed network and security services provider to global organizations.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$489.86M2020-12-23Post Ipo Debt· $275M
2020-10-16Acquired· undefined
2018-03-27Post Ipo Equity· $175M
Leadership Team
Edward Morche
CEO
Timothy Medina
CFO
Recent News
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