Be an early applicantLess than 25 applicants

Company

Original Job Post

Discover Financial Services · 2 days ago

Principal Operations Strategy

Illinois, United States

Full-time

Onsite

Senior Level

$88K/yr - $149K/yr

6+ years exp

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H1B Sponsorship

Insider Connection @Discover Financial Services

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Responsibilities

Collaborates with business partners on process enhancements, communicates operational implications, and suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), commits to approaches selected by leadership and leads the implementation.

Plans, coordinates, and executes activities that support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with internal and external parties.

Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels.

Develops any necessary remediation plans and ensures their timely completion.

Manages relationships with business partners and management of system-related projects from idea to implementation.

Serves as the primary liaison between business partners and operations teams for servicing processes.

Ensures that sound operational processes and procedures are developed and documented.

Qualification

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Financial Services OperationsDepositsPersonal LoansStudent Loans

Required

Bachelor's Degree in Business, Arts and Sciences, or related field

6+ years of experience in Customer Service or Financial Services Operations

In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

Preferred

Master's Degree in Business, Arts and Sciences, or related field

Benefits

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Company

Discover Financial Services

Glassdoor

3.9

We are Discover. As one of the most recognized brands in U.S.

Founded in 1985

Deerfield, Illinois, USA

10,001+ employees

https://www.discover.com

H1B Sponsorship

Discover Financial Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (41)

2022 (32)

2020 (1)