Be an early applicantLess than 25 applicants

Company

ServiceNow · 8 hours ago

Principal Success Architect

Addison, TX

Full-time

Remote

Lead/Staff

12+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Develop C-level executive relationships and relationship management across.

Cultivate trusted advisor status with executive customer stakeholders.

Become an expert in ServiceNow value methodology and engage in regular (at least quarterly) value review with customers.

Understand customer strategic goals and contribute to customer roadmap development aligned with the customer’s product adoption strategy.

Execute winning co-delivery models.

Define, realize, and benchmark business value.

Develop relationships with ecosystem partners in order to deliver exceptional customer success.

Develop implementation strategies and readiness process to accelerate time to value.

Experience with creating and refining operating model governance.

Maintain account level relationships in order to support clear value proposition within the account.

Participate in account delivery governance.

Advocate/champion ServiceNow's best practices.

Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized.

Deliver high customer CSAT metrics for assigned accounts.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow platform ownershipManagement consultingDigital transformationExecutive relationship managementHealthcare industry experienceCustomer outcomes managementBusiness value identificationGovernance frameworksLarge program managementC-level stakeholder engagementCo-delivery relationshipsAccount strategy developmentValue realizationChange managementCustomer satisfaction metrics

Required

Experience as a ServiceNow platform owner or responsibility for ServiceNow program/workstream

12+ years progressive experience as part of a professional services organization; or equivalent education/experience

Management consulting role at a top-tier consulting company, experience at a Healthcare Organization (Life Sciences, Payer, Provider), or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations

Proven track record at Fortune 100-1000 accounts

Understanding of issues and goals driving digital transformation across industry

Depth in digital transformation design, implementation, and management

Experience in the healthcare/life sciences industry

IT, HR, CSM or GBS Transformation experience

Experience building executive relationships with CIO, CTO, CSO, CFO, CHRO and business line leaders

Proven ability to build trust across multiple layers within a customer

Experience identifying goals and solving challenges

Experience serving as part of a client account leadership team

Experience expanding offerings with clients

Experience integrating with other account functions in developing account strategies and Customer Outcomes plans

Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's

5+ years large program experience (multi-tracked, OCM)

Experience managing outcomes to a CxO position

Preferred

Knowledge and experience with multiple ServiceNow product suites greatly preferred

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)