Hewlett Packard Enterprise · 1 day ago
Principal Technology Consultant - OpsRamp
Texas, United States
Full-time
Remote
Senior Level, Lead/Staff
$116K/yr - $266K/yr
10+ years exp
Maximize your interview chancesData CenterEnterprise Software
Insider Connection @Hewlett Packard Enterprise
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Provide enterprise-level assistance to our customers using the IT operations platform.
Help implement/enforce a system of continuous improvement to strengthen and deepen both the technical expertise and soft skills of the team.
Serve as an escalation point for complex issues.
Work closely with strategic partners, join regularly-scheduled ticket review meetings with customers/partners to help ensure overall customer satisfaction and reduce executive-level escalations.
Be the person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems, especially when the stakes are high.
Work closely with internal teams to identify focus areas for improvement.
Contribute to internal and external technical knowledge base to provide accurate technical solutions.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
At least 10 years of experience in any Enterprise IT Infrastructure Monitoring, Systems Administration, SaaS Operations, or DevOps
A degree in Computer Science, IT or Software Engineering or equivalent experience in excess of the previously-stated 10 years
Excellent problem-solving and communication skills.
Microsoft, Linux, Cloud, Networking or similar certifications are a plus.
Previous experience as a Senior/Lead Technical Support Engineer, Help Desk Technician, or a similar role.
Expert knowledge on Enterprise Windows / Linux / Virtualization / Cloud platforms.
Ability to diagnose and troubleshoot technical issues, including setup and configuration.
Ability to prioritize and manage several open issues at one time.
Willingness to work in shifts.
Preferred
Experience coaching and mentoring junior engineers on complex technical issues.
Experience providing technical training/instruction to junior engineers.
Strong technical documentation skills, ability to proof-read and validate technical documentation prior to publication.
Ability to diagnose and troubleshoot complex technical issues.
Strong familiarity with the IT Operations Management / Monitoring space.
Basic understanding of one or more modern programming languages (Java / Python / JavaScript / Go)
Deep experience with one or more scripting language (Bash / PowerShell / Python)
Benefits
Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.35B2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Irv Rothman
President & CEO
Recent News
2024-12-19
Company data provided by crunchbase
