Lighting New York · 2 hours ago
Pro Onboarding Specialist - Virtual Support
Selinsgrove, PA
Full-time
Remote
Entry Level
$17/hr - $18/hr
2+ years exp
Maximize your interview chancesConsumer GoodsE-Commerce
Insider Connection @Lighting New York
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Own the LNY Pro Welcome Process, from the first customer touch through the Pro’s first purchase
Align new Pros with appropriate resources as needed, including transfer to the Pro Account Manager, Sales Manager, members of the sales team, or other internal teams as required
Support the Pro team as needed with new customer acquisition activities and prospecting, including phone, email and SMS outreach, and scheduled follow-up tasks as required
Monitor new Pro feedback and assess LNY opportunities to improve our customer’s overall LNY experience
When appropriate, follow up with new Pro customers to seek endorsement, testimonials, and referrals
Build and maintain relationships with decision-makers in our Professional Program
Qualification
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Required
2+ years proven experience in B2B customer service, sales, or a related field
Excellent communication and interpersonal skills, both verbal and written
Strong organizational and time management abilities
Proficient in Google Suite and CRM software
A passion for building strong customer relationships and delivering exceptional service
A positive, enthusiastic and infectious attitude
Benefits
Paid Time Off
Paid Sick Leave
Full medical, dental, vision, and Life Insurance benefits
Matching retirement savings program
Company
Lighting New York
Lighting New York is an online store that offers lighting products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Derek Kloostra
Chief Executive Officer
Company data provided by crunchbase
