ServiceTitan · 11 hours ago
Pro Product Technical Specialist (Telecom)
United States
Full-time
Remote
Entry, Mid Level
$59K/yr - $86K/yr
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Responsibilities
Become an expert in all Service Titan Pro Products (Scheduling Pro, Dispatch Pro, Phones Pro, Contact Center Pro, Fleet Pro, Pricebook Pro, Marketing Pro, Sales Pro), including telecom products.
Guide clients through configuring and utilizing telecom tools, like Phones Pro and Contact Center Pro, focusing on areas like SIP configuration, VoIP setup, call routing, and integration with other Service Titan features.
Conduct 1:1 or group training sessions daily to set expectations, collect necessary information, and educate clients on the full capabilities of our products, with a focus on telecom services.
Work closely with clients to understand their specific telecom needs and offer recommendations to optimize settings based on industry best practices.
Manage complex timelines involving multiple stakeholders and departments, keeping the client on track to launch within the agreed timeframe.
Collaborate with additional Pro Product teams on tasks such as data imports and other onboarding requirements.
Engage with stakeholders at all business levels, setting clear expectations and delivering product insights to ensure understanding and confidence in telecom and other products.
Provide technical support to resolve onboarding issues, particularly in telecom setup and configuration.
Serve as an escalation point for Pro Product Specialists on complex telecom issues and product usage questions.
Build strong relationships with Product Managers and share customer insights to guide product improvements.
Act as a technical resource for customers, especially in telecom functionality, bridging customer needs and Product Management.
Qualification
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Required
Become an expert in all Service Titan Pro Products (Scheduling Pro, Dispatch Pro, Phones Pro, Contact Center Pro, Fleet Pro, Pricebook Pro, Marketing Pro, Sales Pro), including telecom products.
Guide clients through configuring and utilizing telecom tools, like Phones Pro and Contact Center Pro, focusing on areas like SIP configuration, VoIP setup, call routing, and integration with other Service Titan features.
Conduct 1:1 or group training sessions daily to set expectations, collect necessary information, and educate clients on the full capabilities of our products, with a focus on telecom services.
Work closely with clients to understand their specific telecom needs and offer recommendations to optimize settings based on industry best practices.
Manage complex timelines involving multiple stakeholders and departments, keeping the client on track to launch within the agreed timeframe.
Collaborate with additional Pro Product teams on tasks such as data imports and other onboarding requirements.
Engage with stakeholders at all business levels, setting clear expectations and delivering product insights to ensure understanding and confidence in telecom and other products.
Provide technical support to resolve onboarding issues, particularly in telecom setup and configuration.
Serve as an escalation point for Pro Product Specialists on complex telecom issues and product usage questions.
Build strong relationships with Product Managers and share customer insights to guide product improvements.
Act as a technical resource for customers, especially in telecom functionality, bridging customer needs and Product Management.
Understanding of telecom technology, including VoIP, SIP configuration, call routing, and troubleshooting of telecom-specific issues.
Strong verbal and written communication skills, with the ability to convey technical information to diverse audiences.
Exceptional presentation skills for onboarding and training sessions, with an emphasis on telecom features and benefits.
Ability to identify, troubleshoot, and resolve technical telecom-related issues efficiently.
Proactive and highly organized, able to independently manage multiple schedules, tasks, and priorities.
Strong relationship management skills to build trust with clients and collaborate effectively across teams.
Preferred
Experience in Support, Implementation, or Account Management within an enterprise software or SaaS environment, with knowledge of telecom products or services preferred.
Benefits
Flextime, recognition, and support for autonomous work
Holistic health and wellness benefits
Support for Titans at all stages of life
Company
ServiceTitan
ServiceTitan is a service management software that helps home service businesses generate more leads and close more sales.
Founded in 2012
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2022-11-10Series H· $365M
2021-06-30Series G· $200M
2021-03-26Series F· $500M
Leadership Team
Ara Mahdessian
Co-Founder and Chief Executive Officer
Vahe Kuzoyan
President and Co-Founder
Recent News
Crunchbase News
2024-11-18
2024-05-24
2024-05-04
Company data provided by crunchbase
