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Rang Technologies Inc · 2 days ago
Problem Manager
United States
Contract
Remote
Mid Level
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Hiring Manager
Pearl Christian
Insider Connection @Rang Technologies Inc
Responsibilities
Reporting – manage a set of metrics, including appropriate categorization to identify trends, clusters, and hotspots.
PIR Meetings - Jointly own and lead post-incident review discussions with the lead Incident Commanders.
Root Cause Analysis – Collate information from past and present incidents to establish objective statements on high severity events.
Major problem management - conduct detailed reviews on major problems to identify root causes and action plans for prevention.
Handle incoming requests
Maintain onboarding and educational materials
Maintain Problem process documentation
Publish complete Root Cause Messages
Work on Splunk related projects as needed
Obtain internal/external feedback regarding the program and convert them into actionable plans
Drive the creation and improvement of problem tickets in partnership with Incident Management
Conduct in-depth analysis of incidents
Manage the complete implementation of root cause fixes and supervise the creation of knowledge articles
Established experience in ITSM Tooling for Problem Management at a modular level
Promote awareness of standard processes for incident management
Qualification
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Required
Excellent problem-solving skills
Highly analytical
Strong teammate
Comfortable with ambiguity
Customer enthusiast
Comfortable with change
Experience working in a fast-paced environment
Established experience in ITSM Tooling for Problem Management at modular level and how it interlocks with Incident and or Change subject areas
Promote awareness of standard processes for incident management
Benefits
Equal opportunity employer
Company
Rang Technologies Inc
Headquartered in New Jersey, Rang Technologies has dedicated over a decade delivering innovative solutions and best talent to help businesses get the most out of the latest technologies in their digital transformation journey.
Founded in 2005
201-500 employees
H1B Sponsorship
Rang Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (15)
2022 (26)
2021 (31)
2020 (27)
Funding
Current Stage
Growth StageLeadership Team
Dilip Patel
President, Founder and CEO
Company data provided by crunchbase
