Genesis10 · 17 hours ago
Process Engineer
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Responsibilities
Responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems
Accelerate value creation by establishing & owning an end-to-end structured program to "audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness
Lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels
Review selected back-end cross-functional processes that maximize customer, frontline, and shareholder value
Responsible for ensuring team and stakeholder accountability against the Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency for key stakeholders to promote collaboration and effective adoption
Conduct a comprehensive program review across all process engineering initiatives, including risk/mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized/targeted manner
Prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges
Present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement
Lead a lean team of 3 Process Engineering Managers / Data Architects in a data-driven, results-focused, and hands-on manner to drive operational excellence
Qualification
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Required
10+ years of experience in Process Engineering at a top-tier consulting firm and/or Fortune 500 company
10+ years of relevant Telecom experience
10+ years of relevant experience and career progression
Track record of academic rigor and professional certification
Bachelor's degree in operations engineering or related field from a top-tier university
Six Sigma/Lean Certification
Process Improvement
Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques
Experience with leveraging AI / Robotic Process Automation to drive business simulations
Track record of value creation through Process Engineering
Structured problem solving & analytical skills
Ability to navigate ambiguous problem contexts and identify relevant issues/resolutions
Excellent quantitative skills and data-driven decision making capabilities
Strong executive communication/presence
Ability to clearly articulate insights (verbal & written)
Stakeholder Management
Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value
Unwavering focus on results while creating strong relationships
Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously
Benefits
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available