62 applicants

Company

Mount Sinai Health System · 10 hours ago

Process Improvement Analyst II-BI

United States

Full-time

Remote

Entry, Mid Level

$66K/yr - $99K/yr

2+ years exp

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Responsibilities

Identifies appropriate methods and scope for organizational studies and evaluations to support improvement projects through personnel interviews and in person observations of both patient care and non-patient care areas

Executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, space & resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data

Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis

Develop analytics necessary to monitor and measure KPI’s on business performance for executive leadership, site leadership, and practice management (visit volume, access, space utilization)

Consult and provides guidance on System data analytics team to design new ambulatory dashboards for leadership

Tracks and evaluates improvement in process and outcome metrics, establishing sustainable solutions for continuous improvement

Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations

Effectively communicates and collaborates with all levels of staff, from leadership to front line personnel. Presents findings and recommendations in formal and informal settings to project stakeholders and leadership

Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners

Facilitates workgroups and ad-hoc meetings in demonstrated expertise areas with guidance and support from project lead

Utilizes project management skills to support initiatives, including but not limited to: developing scope and timeline for improvement projects, tracking deliverables and project timelines, facilitating meeting preparation activities, coordinating project report-out presentation preparation, and other project related tasks as necessary for project success

Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives. Effectively delegates tasks among team members.

Support and teach junior colleagues on project-specific tasks. Develop relationships with all staff. Interact with sponsors on specific areas of expertise. Meet with staff independently to gather information. Effectively correspond with stakeholders via email, phone and in-person communication independently

Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services

Acquires and applies knowledge in a wide range of process and performance improvement methodologies

Actively participates in and contributes to departmental improvement initiatives

May independently lead, manage and execute process improvement initiatives

Performs other duties as required

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data AnalysisProcess ImprovementKPI DevelopmentHealthcare OperationsTableauRProject ManagementMicrosoft VisioStatistical Software

Required

Bachelors degree (Masters preferred)

2-4 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement

MS Office Suite (please check one): (basic) (intermediate) (advanced)

Tableau, R (proficient)

Microsoft Visio ? intermediate proficiency

Awareness of statistical software packages (Minitab, SPSS, STATA, etc.)

Strong written and verbal communication skills

Strong analytical and trouble-shooting skills

Ability to work independently or as part of a team

Excellent follow-through skills, self-motivated, and detail-oriented

Strong organizational skills to manage multiple projects, issues, and priorities effectively and simultaneously with attention to detail