Legal & General ยท 4 hours ago
Process Improvement Business Analyst
USA
Full-time
Remote
Mid, Senior Level
$104K/yr - $143K/yr
5+ years exp
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Responsibilities
Review, analyze, and model business processes and information flows using appropriate analysis techniques in order to identify opportunities for improvement in order to deliver to an overall customer, people and/or cost target.
Propose solutions (including automation); identifying alignment with business requirements; making recommendations to business managers, taking into account costs, benefits, and risks.
Document process change requirements using the agreed standards, methods, and tools ensuring consistent high quality output.
Deliver changes to business processes in partnership with operational managers.
Demonstrate awareness of customer, colleague and cost impact of change and plan accordingly to mitigate impacts, engage stakeholders and champion change.
Ensure that all proposed business and process changes are formally mapped to strategic goals and documented risks, which are reviewed and managed.
Define, develop, and deliver processes and systems to ensure that service levels are consistently in alignment with customer experience expectations.
Effectively communicate with key stakeholders at all levels and in all departments of the company in order to ensure their engagement and support of business improvement activities.
Complete all other tasks and projects as required.
Qualification
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Required
BS/BA Degree in Business or IT or equivalent combination of education and experience.
5+ years of experience in process improvement role with delivery track record.
Experience of working to targets to improve customer, people or cost metrics.
Experience of identifying and making improvements in operational customer facing environments.
Experience in Lean, Six Sigma or other structured process improvement methodologies.
Experienced user of business analyst techniques and related tools including process mapping, functional business modelling, statistical process control, activity sampling, value stream mapping etc.
Project management experience.
Strong analytical/critical thinking skills.
Strong stakeholder management skills.
Ability to collaborate and engage people in change.
Outstanding verbal and written communication skills.
Self-starting to find and deliver on opportunities.
Project management skills.
Process improvement skills.
Strong organizational skills.
Demonstrated proficiency in Microsoft Office Suite.
Process documentation/modelling tools.
Ability to function in a fast paced environment.
Flexible with regard to work hours and overtime.
Preferred
Six Sigma/Lean qualifications or equivalent accreditation.
Experience in life insurance industry.
Benefits
Sign-on bonus
Long term incentives
Annual bonuses
20 vacation days
10 sick days
9 paid holidays
Health, life, and dental insurance
401K with company match up to 6%
Pension package
Generous time off
Wellbeing initiatives throughout the year
Company
Legal & General
Legal & General provides individual life assurance products and manages retirement risk for pension schemes.
5,001-10,000 employees
H1B Sponsorship
Legal & General has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Eric Adler
CEO
Chris Knight
Group Chief Risk Officer
Recent News
2024-10-21
Company data provided by crunchbase
