Morley · 2 days ago
Process Quality Coordinator (Remote - Michigan)
Michigan, United States
Full-time
Remote
Entry Level
3+ years exp
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Responsibilities
Manage transaction quality review on cases for the repurchase process and reacquired vehicle management (RVM) groups
Make sure that required document collections are accurate per state requirements
Work with team members and Senior Coordinators to verify the reliability and integrity of case information
Evaluate transactions for quality and deliver feedback
Review case setup to ensure repurchase packets are correct
Review repurchase settlement offers to ensure they align with client guidelines
As assigned, help think critically about the case per state requirements
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Qualification
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Required
Computer and Microsoft Office proficiency
A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
Excellent organizational and interpersonal skills
Bachelor’s degree (OR, high school diploma or equivalent with three or more years of customer care experience)
Previous work in call center, retail, restaurant, fast food, hotel, banking, mortgages, or any role where you interacted with customers
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably
Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment
Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance
Teladoc: Free online access to doctors 24/7
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services
Company
Morley
𝗢𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 We serve four demanding markets: - Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers - Global / Fortune 500 companies seeking meeting, incentive and special events management - Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage) - Museums, schools, libraries and other institutions seeking custom built exhibit installations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
P
Paul Furlo
President & CEO
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