105 applicants

Company

ServiceNow · 21 hours ago

Product Adoption and Enablement Lead

Atlanta, GA

Full-time

Remote

Senior Level, Lead/Staff

12+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Execute the strategy for Now on Now’s product adoption

Alignment with Customer Success, and the company's broader revenue goals and objectives.

Lead efforts to identify, prioritize, and implement initiatives that maximize internal adoption of ServiceNow tools, leveraging data and user feedback to drive continuous improvement.

Influence the content strategy to align with company priorities

Be the champion for the ServiceNow platform

Be “all-in” on Customer Zero: Engage as a fully vested ServiceNow platform and product team member. When working cross-functionally, represent ServiceNow’s best interests while building strong relationships across multiple stakeholder groups, serving as an ambassador of our product within the company, and driving customer success through our Now on Now program.

Collaborate closely with cross-functional teams, including product development, marketing, sales, and operations, to align efforts and ensure a unified approach to market entry and expansion.

Develop and implement training programs to enhance user adoption and proficiency.

Foster a culture of continuous learning and improvement.

Develop forward-looking product learning paths

Upskill the speakers cross-functionally

Own and drive the skills campaign for Now on Now

Define and track key performance indicators (KPIs) to measure the effectiveness of go-to-market strategies, product adoption and enablement. Track relevant feature adoption, pipeline influence, and enablement ratio

Success in this role will be measured by improved product adoption metrics, a stronger alignment between product strategy and revenue goals, and measurable improvements Now on Now relevant feature adoption.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow products knowledgeProduct adoption strategiesOrganizational Change ManagementSaaS experienceSkills enablement programsStakeholder managementCertifications in ServiceNowStrategic thinkingCross-functional collaboration

Required

12+ years of experience with application development, customer zero enablement, and strategic engagements, preferably 3-5 years + in a SaaS environment

In-depth knowledge of ServiceNow’s suite of products and platform

Demonstrated success in developing and executing strategies that have driven product adoption

Strong experience building and driving skills enablement programs

Organizational Change Management (OCM) experience is a must

Strong understanding of collaboration and productivity best practices.

Strategic thinker with the ability to align initiatives with business objectives.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Demonstrate the ability to think strategically and identify opportunities to continuously innovate

Excellent communication & stakeholder management ability

Excellent negotiation and persuasion skills, and experience interacting with both business and technology individuals at all levels including the C-suite

Highly self-motivated, results-driven, team-oriented, and able to work cross-functionally

Self-starter and quick learner with the ability to operate with little guidance

Preferred

Certifications related to ServiceNow products are a plus

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)