Vimly Benefit Solutions · 7 hours ago

Product Analyst

Full-time

Remote

Entry Level

$25.64/hr - $30.77/hr

1+ years exp

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Responsibilities

Configuration tasks on Vimly’s systems to ensure successful implementation of both new clients and system configuration changes for existing clients.

Work as a support liaison between departments providing solutions to ensure customer satisfaction of our products.

Act as the primary subject matter expert for product functionality and configuration.

Work across multiple groups; product management, tech support, operations, and Implementation Project Managers to help define requirements and clarify product related questions during implementation.

Assist in the back-end administration build out and annual maintenance of client accounts, including but not limited to: rate loads, core admin system configuration, plan details and rules, SBC’s, Tiles, as well as any additional set-up activities included in the list of Vimly product offerings.

Be involved with the testing of deployments prior to customer User Acceptance Testing and/or final walkthrough and training.

Perform troubleshooting and rework (if required) of post-deployment configuration issues.

Assist with all change management requests to the client configuration of our Vimly products.

Execute the fix in configuration and communication if product configuration issues arise post-deployment

Assist Business/Product Analysts with impacts of customer change requests on current customer configuration.

Assist with the Training of new and existing clients on product solutions.

Own, manage, and complete a daily list of configuration tasks.

Proactively notify management and/or next level escalation of potentially at-risk deployments or product feature gaps.

Document feature gaps and escalate as appropriate for resolution, and work with the Product team through deployment.

Smoothly hand-off deployment tasks to next supporting function if required.

Develop a complete understanding of the Vimly admin system and have proficiency with all available admin tools.

Maintain all eligibility and billing configuration rules as well as maintain plan details, SBC’s, , and others to ensure users have an up-to-date and robust experience.

Provide weekly account status for work-in-progress to management.

Maintain a solid understanding of assigned account deployments.

Maintain a high level of quality with assigned accounts.

Maintain detailed communication notes, emails and phone conversations.

Take ownership of appropriate customer issues and follow through until completion.

Additional responsibilities as required

Qualification

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Microsoft ExcelSystem ConfigurationTechnical DeploymentsHTMLXMLMicrosoft WordMicrosoft PowerPointMicrosoft VisioCustomer ContactChange ManagementDocumentation