200+ applicants

Company

Spring Health · 4 days ago

Product Designer II, Caregiver Experience

United States

Full-time

Remote

Mid Level

$133K/yr - $167K/yr

3+ years exp

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Responsibilities

Partner closely with product, engineering, data science, and clinical experts to identify and ship meaningful and measurable impacts on Spring’s provider experience in alignment with Spring’s product strategy.

Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality solutions and stand up net new capabilities.

Design solutions to test hypotheses and gain signals for further improvements.

Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.

Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

Contribute to a team of talented, hardworking, and passionate designers, fostering a positive collaborative environment of free-flowing ideas and mutual support.

Share our commitment to high standards, embracing a growth mindset that values learning, resilience, continuous improvement, and pushing boundaries.

Increase provider network utilization

Increase collections

Decrease operating costs

Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users.

Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them.

Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success.

Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance.

Team-player mindset: what’s good for the team is good for individuals.

Solve problems with purpose and urgency. Hold yourself accountable to ambitious yet realistic timelines with high-quality deliverables.

Ability to give engineers guidelines so that they can move forward without fully completed designs.

Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly.

Ability to map and optimize end-to-end user journeys that seamlessly empower providers.

Ability to create consumer-grade healthcare experiences that enable providers to deliver their best care while getting even better at delivering positive outcomes.

The ability to begin influencing change and building trust through clear and precise communication with peers.

Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards.

Comfortable using to Design Systems.

Strengths in service design and UX writing. Expertise with Figma and prototyping.

Multiple examples of your ability to design best in class user interfaces.

Love for design: you’re not satisfied with the status quo and always think of ways to improve.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product designUX researchFigmaService designUser journey mappingPrototypingAccessibility standardsMetrics-driven designDesign systemsHealthcare experienceB2B2C model experienceContinuous improvement

Required

3-4 years in product design capacity at a technology-driven organization

Experience contributing to and leading the design of product experiences with a metrics-driven approach to design

Portfolio work that demonstrates experience transforming product objectives into solutions that are impactful to the business and users

Experience partnering closely with Product Management, Engineering, and Data Science

Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership

Team-player mindset: what’s good for the team is good for individuals

Ability to give engineers guidelines so that they can move forward without fully completed designs

Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly

Ability to map and optimize end-to-end user journeys that seamlessly empower providers

Ability to create consumer-grade healthcare experiences that enable providers to deliver their best care

The ability to begin influencing change and building trust through clear and precise communication with peers

Genuine interest in building accessible and inclusive products

Understanding of latest accessibility and usability standards

Comfortable using Design Systems

Strengths in service design and UX writing

Expertise with Figma and prototyping

Multiple examples of ability to design best in class user interfaces

Empathetic, genuine, adaptive, resilient and curious mindset

Preferred

Experience in healthcare

Excitement about mental health

Has worked for a B2B2C company model

Benefits

Health, Dental, Vision benefits start on your first day at Spring Health.

You and your dependents also receive an individual One Medical account which is valued at $199/year per user.

HSA and FSA plans are also available.

Employer sponsored 401(k) match of up to 2%.

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary.

We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.

Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.