LeanTaaS · 9 hours ago

Product Implementation Specialist, Operating Rooms (East Coast Remote)

United States

Full-time

Remote

Entry Level

$85K/yr - $110K/yr

1+ years exp

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Health CareInformation Technology

No H1B

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Responsibilities

Drive operational improvement for our customers (travel required) through our products - you will understand the unique operational needs of each of your customers, evangelize the products, build/run analytics on customer operations and performance, and work with fellow product managers, marketing and sales to ensure that our products are making our customers successful

Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue (as well as the transfer mechanisms) and coordinate required security and other audits

Independently manage customer implementations, take ownership of the account after a sales close and make sure that the product is configured correctly; this is an analytically intense process involving receiving accurate data, identifying key users, and ensuring all accounts are provisioned

Establish and maintain strong relationships with key customer contacts

Monitor customer operations and operational outcomes by using internal dashboards and customer calls, verify that the product is working well on customer sites, and proactively solve problems

Help refine vision and strategy by continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap

Educate other functional groups about customer successes and pain points

Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client-facing experienceData analysisProject managementHealthcare knowledgeMathematics/statistics backgroundProcess improvementC-suite executivesExcelTableauHealthcare productsAnalytics productsEnterprise software

Required

Bachelor's degree in health sciences, engineering, business administration, or related field, or equivalent years of related experience

1+ years of professional experience in a client- or customer-facing role such as management consulting, enterprise product management, or healthcare

A background in mathematics/statistics, process improvement, implementation and/or healthcare

Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)

Strong project management skills, including managing multiple projects, coordinating cross functioning teams with dynamic deadlines

A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful

Experience with data analysis using any tools: Excel/Tableau/other