Cloud Range · 2 days ago

Product Manager

United States

Full-time

Hybrid

Mid Level

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Responsibilities

Product Ownership for LMS and Lab Content:

Under the VP of Technology, define the product vision, roadmap, and growth opportunities for the LMS and lab content.

Collaborate with cross-functional teams to gather and prioritize requirements.

Communicate with the development team for the development and implementation of new features and enhancements.

Ensure the LMS and lab content meet the highest quality standards and user needs.

Monitor and analyze user feedback to drive continuous improvement.

Stay updated with industry trends and competitor offerings.

Helpdesk Management:

Oversee the daily operations of the company helpdesk.

Ensure timely and effective resolution of user inquiries and technical issues.

Develop and implement helpdesk policies, procedures, and best practices.

Monitor helpdesk performance metrics and generate regular reports.

Collaborate with other departments to address recurring issues and improve overall service delivery.

Qualification

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Educational TechnologyMoodleProject ManagementData AnalysisCybersecurityNIST NICE FrameworkProblem-SolvingDecision-MakingCommunicationInterpersonal SkillsITIL FrameworkHelpdesk ManagementCustomer Service