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Company

Hanover Research · 4 hours ago

Product Manager

United States

Full-time

Remote

Senior Level

$130K/yr - $150K/yr

5+ years exp

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B2BBig Data

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Responsibilities

Lead the strategy, development, and execution of Hanover’s online customer portal

Define, create, and communicate a product roadmap aligned with business objectives

Contribute to cross-functional internal discussions about technology investments needed to achieve business objectives

Deliver fantastic user experiences

Create utilization stimulation campaigns

Build and maintain a technical environment that delivers a holistic and well-curated user experience to clients irrespective of which collection of products and services they subscribe to

Coordinate with internal and external development teams to plan, manage, and test ongoing development of new and existing client portal features

Document and prioritize product specifications including use cases, user stories, and business requirements based on an understanding of user analytics, voice of the customer, competitive monitoring, general best practices, and input from cross-functional internal stakeholders

Function as the client portal product expert in cross-functional meetings with key internal stakeholders

Define KPIs, monitor the performance of the portal, and continuously improve it

Drive day-to-day prioritization of work operations, projects and their related scope, and troubleshooting reported issues

Troubleshoot product end-users’ technical support requests

Qualification

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Product ManagementUser Experience (UX)Agile Project ManagementTechnical Development CoordinationMarket ResearchUser AnalyticsSalesforceCMS (Strapi preferred)Certified Scrum Master (CSM)Agile Certified Practitioner (ACP)

Required

Demonstrated strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail

Strong understanding of UX best practices and conventions, including the ability to conduct UX testing

Experience with agile project management and working with development team stakeholders

Experience defining and testing user stories, UAT with clients, gathering feedback through interviews or focus groups and iterating the on the product

Experience using market research including interviews and surveys to understand user needs and requirements

Skilled at managing multiple simultaneous projects and prioritizing across competing priorities

Creative problem solver and able to deal with complexity and to quickly identify potential solutions and sources of value

Proven ability to manage self and others to goals and deadlines

Strong analytical and quantitative skills, including the ability to link product design and features to strategic objectives and use hard data and metrics to back up assumptions and recommendations

Strong interpersonal skills and ability to effectively communicate rationale and needed courses of action to engage diverse audiences and influence senior executives

Ability to work cross-functionally through influence and sell new ideas/concepts to experienced but less-technical functional leaders

A Bachelor’s degree in a relevant business or technical discipline is required

The Product Manager should have 5+ years of relevant experience in product management, UX design, and/or product innovation with customer-facing products

The Product Manager should also have prior management experience overseeing an online user community or other online platform serving B2B customers

Proficient with Sprints, Scrum process, and working with technical developers