Zayo Group · 5 hours ago
Product Operations Director
United States
Full-time
Remote
Director/Executive
$133K/yr - $190K/yr
10+ years exp
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Responsibilities
Lead the development and implementation of scalable, efficient product operations processes that support the entire product lifecycle, from ideation to delivery and post-launch evaluation.
Identify and eliminate operational inefficiencies across teams, providing leadership in process improvements, automation, and best practices.
Define and execute the strategy for product operations in alignment with the broader company and product vision.
Serve as the primary liaison between product, engineering, design, marketing, sales, and other teams to ensure alignment on product goals, timelines, and resources.
Foster strong communication and collaboration across teams, ensuring smooth coordination and timely execution of product initiatives.
Drive operational consistency across departments to align with company-wide objectives and deliverables.
Cultivate strong relationships across the product organization, ensuring alignment and continuous support for product teams.
Develop and manage dashboards, reports, and performance metrics to track and optimize key operational processes and product performance.
Provide regular, actionable insights to the CPO and other stakeholders based on data analysis, ensuring product teams can make informed decisions.
Maintain transparency and provide regular status updates to leadership on product progress, risks, and operational challenges.
Champion the continuous improvement of product development workflows, ensuring the adoption of best practices, tools, and methodologies to enhance efficiency.
Lead the execution of product operations initiatives, such as process redesigns, tool optimizations, and resource management strategies.
Build and sustain a culture of operational excellence within the product organization, ensuring teams have the support and resources needed to succeed.
Oversee the planning, coordination, and execution of product launches, ensuring smooth delivery and post-launch support.
Assist product managers and cross-functional teams in managing dependencies, timelines, and risks across the product portfolio.
Support the prioritization of operational initiatives to ensure key milestones are achieved throughout the product lifecycle.
Lead the selection, implementation, and management of product management tools and systems that improve operational efficiency and cross-functional collaboration.
Continuously evaluate and improve the tools used across the product organization, ensuring teams have the resources they need to work efficiently and effectively.
Proactively identify operational risks and challenges, working cross-functionally to mitigate them before they impact the product timeline or quality.
Serve as a problem-solver for operational bottlenecks, providing effective solutions and ensuring minimal disruption to product development.
Qualification
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Required
Bachelor's degree in Business, Engineering, or a related field
Minimum of ten (10) years of experience in product operations, product management, or related roles, with at least three (3) years in a leadership capacity
Deep understanding of product development processes, agile methodologies, and operational best practices
Proven ability to optimize workflows, manage complex projects, and lead cross-functional teams
Strong data-driven mindset with experience in analyzing and reporting on operational metrics to drive decision-making
Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with senior leadership and diverse teams
Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment
Visionary and strategic thinker with the ability to execute operational plans efficiently
Detail-oriented, with a strong ability to prioritize and manage multiple initiatives
Strong sense of ownership and accountability in driving product success
Adaptable, with a proactive approach to identifying opportunities for improvement
Preferred
Master’s or MBA
Expertise in product management tools (e.g., Jira, Aha!, Confluence) and data visualization tools (e.g., Tableau, Power BI) is highly desirable
Experience in scaling product operations at a high-growth technology company
Familiarity with project management methodologies (e.g., Scrum, Kanban)
Experience managing or working with large, distributed teams across multiple time zones
Benefits
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Company
Zayo Group
For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Littman
Chief of Staff to the CEO
Steve Smith
CEO
Recent News
Morningstar
2024-04-19
Company data provided by crunchbase
