200+ applicants

Company

Talkdesk · 3 days ago

Product Owner, Salesforce

Palo Alto, CA

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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Cloud ComputingCRM

H1B Sponsor Likely

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Responsibilities

Work closely with stakeholders across departments (Sales, Marketing, Operations, etc.) to gather and document business requirements

Conduct workshops, meetings, and interviews to determine and understand the business needs

Translate business needs into detailed functional and technical requirements for Salesforce solutions

Ensure the delivery of business requirements documentation, user story readiness, backlog grooming & refinement, user acceptance testing, and functional documentation for assigned initiatives

Collaborate with the team to provide product team to provide product roadmap and sprint wise product delivery execution plan

Configure Salesforce features and functionalities (flows, custom objects, reports, dashboards, validation rules, etc.) based on business requirements

Customize Salesforce to improve workflows, user interface, and functionality

Participate in hands-on implementation and configuration of new Salesforce applications and features

Support data migration efforts and ensure data integrity across systems

Act as the bridge between business users and technical development teams

Provide input into solution designs and ensure alignment with business objectives

Collaborate with Salesforce developers to ensure customizations and integrations meet business needs

Proactively identify areas for Salesforce improvement and provide recommendations to optimize system usage

Stay up-to-date with Salesforce releases, features, and best practices to continuously improve business processes

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business AnalysisRequirements GatheringSalesforce CRMSalesforce Administrator CertificationCertified Scrum Product OwnerSalesforce ConfigurationAgile EnvironmentFinancialforce/CertiniaDocuSignData MigrationFunctional DocumentationUser Acceptance TestingCollaboration Skills

Required

A bachelor’s degree (preferably with an emphasis in Business Administration, Engineering or Information Systems), or equivalent experience

Minimum 8+ years of direct experience working as a Business Systems Analyst managing enterprise applications - Salesforce CRM, Financialforce/Certinia and DocuSign

Salesforce Administrator Certification, Certified Scrum Product Owner (CSPO)

Experience in working in an agile environment with a growth mindset

Expert leadership and collaboration skills with the ability to participate in any cross-functional team and build relationships with multiple stakeholders, both internally and externally with users ranging from executive to line level

Company

Talkdesk

Glassdoor

3.2

Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.

Founded in 2011

San Francisco, California, USA

1,001-5,000 employees

https://www.talkdesk.com

H1B Sponsorship

Talkdesk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (2)

2020 (1)