Codebase Inc · 11 hours ago
Product Owner
United States
Contract
Remote
Mid Level
Maximize your interview chancesIT Services and IT Consulting
Hiring Manager
Rahul Reddy
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Responsibilities
Define and maintain the product vision and roadmap for the Acqueon Dialer and Call Center Management solutions.
Collaborate with stakeholders to align dialing strategies with organizational goals and customer engagement objectives.
Identify new opportunities to enhance call center operations through Acqueon’s capabilities.
Gather, analyze, and prioritize requirements from business stakeholders, end-users, and technical teams.
Create and manage a well-defined product backlog, ensuring stories are clear, concise, and actionable.
Define acceptance criteria for all product features and enhancements.
Act as the primary point of contact for Acqueon-related product matters within the organization.
Work closely with call center operations teams, IT, and third-party vendors to ensure successful delivery of initiatives.
Coordinate with stakeholders to ensure alignment on product features, timelines, and deliverables.
Oversee the implementation of Acqueon Dialer solutions, ensuring seamless integration with CRM, IVR, and other contact center technologies.
Troubleshoot and resolve any issues related to the Acqueon platform in collaboration with technical teams.
Provide ongoing support and training to call center teams to maximize the platform’s efficiency and adoption.
Leverage analytics and reporting tools to measure the performance of dialing campaigns and overall system efficiency.
Recommend and implement improvements based on data insights and customer feedback.
Monitor compliance with regulatory requirements (e.g., TCPA, GDPR) in dialing operations.
Qualification
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Required
Call Center Dialer Management and Acqueon
Experience and driven Product Owner specializing in Call Center Dialer Management
Deep understanding of Acqueon’s platform and its integration with contact center solutions like Twilio
Strong background in product ownership, call center technologies, and Agile development methodologies
Preferred
Experience in healthcare, financial services, or other regulated industries
Knowledge of CRM systems, IVR platforms - Twilio, and other contact center technologies.
Hands-on experience with Acqueon’s campaign manager, analytics, and reporting tools.
Knowledge of Agile frameworks, including experience working with Scrum teams.
Certifications in Acqueon, Agile Product Management (e.g., CSPO, SAFe), or equivalent.
Hands-on experience in journey orchestration and omnichannel contact strategies.
Company
Codebase Inc
Codebase Inc. is a strategic IT solutions service provider based in New Jersey, USA.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
