90 applicants

Company

AlphaSense · 1 day ago

Product Specialist, Corporate

Remote - United States

Full-time

Remote

Entry Level

$70K/yr - $90K/yr

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AnalyticsArtificial Intelligence (AI)

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Product Specialists field support calls, emails, and chats, locally resolving as much as possible.

They will port tickets out to appropriate teams when needed and will retain their position as the customer’s point person through resolution.

The team works hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations.

Assist sales in product pitches and demos.

The team also runs trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success.

Product Specialists identify content that our customers are likely to care about, and package it for distribution by sales and account management.

This content should come in the form of timely searches/trends in the market that can be used for demos or email distribution.

Because of our Product Specialists’ deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportSales SupportContent GenerationRelationship Building

Required

A client-facing professional with a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality.

A skilled communicator who can engage at any level of an organization.

An energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt.

Eager to learn - Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!

Able to distill and explain complex issues in simple terms.

Intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture.

Strong time management and task prioritization skills.

Benefits

Performance-based bonus

Equity

Generous benefits program

Company

AlphaSense

Glassdoor

3.9

AlphaSense is a platform harnessing AI to deliver insights, helping professionals make informed, impactful decisions. It is a sub-organization of AlphaSense.

Founded in 2008

New York, New York, USA

1001-5000 employees

https://www.alpha-sense.com/

H1B Sponsorship

AlphaSense has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (3)

2021 (3)

2020 (4)