Neat · 2 days ago

Product Specialist - Commercial West (Seattle)

Seattle, WA

Full-time

Remote

Entry, Mid Level

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Responsibilities

Team with sales and/or partner representatives to ensure that customers and partners understand the value of Neat’s products, design philosophy, and roadmap

Support several Neat sales representatives in customer opportunities

Closely align with them on customer strategy

Oversee the technical aspects of product evaluations/proofs of concept

Act as the face of our product development team to the customer and partner community

Collect and respond to customer feedback and feature requests

Evaluate customer feedback based on relevance

Communicate feedback effectively back to the product team

Understand Neat’s product and feature roadmap

Deliver future-state messaging to partners and customers clearly and effectively

Help conduct internal training for the sales teams on how to talk about the value of Neat’s technology most effectively

Help do an effective product demo

Co-host webinars or other marketing events

Help communicate new product and feature releases to the public

Qualification

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VideoconferencingAudio-visual technologiesUnified communicationsWeb conferencingIP telephony