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IMCS Group · 2 days ago
Product Specialist
Harrisburg, PA
Contract
Remote
Mid Level
4+ years exp
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Responsibilities
Technical expertise in incident and change management via ServiceNow
Experience providing support to assistive technology software and hardware
Technical knowledge in workstation deployments and installation
Expert knowledge with MS Office products and troubleshooting skills
Performs hardware and software diagnostics
Performs physical installation of IT equipment
Excellent communication skills and assists customers to resolve issues
Assist remote IT support teams
Qualification
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Required
Minimum 2 years of experience in assistive technology hardware and software.
Minimum 4 years of experience in a desktop and end user support.
Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
Demonstrated customer focus, building strong customer relationships.
Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.
Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365Office products
Excellent customer service awareness and communication skills
Excellent troubleshooting and problem-solving skills
Knowledge of hardware desktop, printer, scanner, video conference equipment
Knowledge of software installation, patching and troubleshooting
Knowledge of imaging workstations using MDT and/or SCCM
Ability to transport/lift boxes/equipment
Knowledge of VPN setup, support and install
Able to resolve technical issues with users over the phone
Knowledge of active directory users and privileges
Ability to think and act under pressure
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
Company data provided by crunchbase
