Iris · 4 hours ago

Product Specialist

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Software Development

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Responsibilities

Content Creation: Develop, update, and manage knowledge base materials, including user guides, FAQs, tutorials, and other educational content.

Technical Support: Provide troubleshooting and technical support, guiding users and partners through solutions with empathy and clarity.

Community Engagement: Lead webinars, Q&A sessions, and represent Iris at conferences and other community events.

Customer Feedback: Actively engage with users to gather feedback, identify pain points, and ensure our products exceed quality expectations.

Product Collaboration: Work closely with the product and engineering teams to relay user insights and provide actionable recommendations for product improvements.

Feature Testing: Test new features and updates rigorously to ensure they align with user needs and function as intended.

Qualification

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AV systems integrationVideo ProductionLive streamingVideo protocolsRemote production