TEKsystems · 3 days ago
Product Specialist II – Pro Support
Cedar Rapids, IA
Contract
Remote
Entry Level
$20/hr - $20/hr
2+ years exp
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Responsibilities
Responsible for support operations for the TaxAct Desktop Business and 1040 product lines.
Provide professional and friendly support to all external and internal customers.
Troubleshoot and research customer issues and, when appropriate, clearly communicate them to your lead for a quick resolution.
Provide timely phone and email support requests to TaxAct customers.
Communicate trending issues to management.
Based on customer interactions, propose needed responses for the knowledge database.
Routinely promote teamwork and foster collaboration.
Convey a professional and positive image internally and externally.
Additional job duties as needed.
Qualification
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Required
Bachelor’s degree in accounting or computer-related field or equivalent education, training, or work experience
2 plus years of tax preparation experience or equivalent
Excellent written and verbal communication skills
Attention to detail
Ability to multitask
Strong problem-solving skills
Excellent time management skills
Helps to maintain a positive work environment
Must have (or be willing to obtain) a private, dedicated hardwired internet connection
Preferred
B2B experience
Exposure supporting tax forms 1040, 1041, 1065, 1120, 1120-S
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President Global Alliances
Recent News
2024-11-04
2024-10-30
2024-05-24
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