28 applicants

Company

Original Job Post

Oracle · 2 days ago

Product Support Director

Colorado Springs, CO

Full-time

Hybrid

Director

$97K/yr - $200K/yr

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Responsibilities

Lead a team of Application Support Engineers to provide technical and functional support to customers worldwide.

Collaborate with Product Development and Cloud Operations teams to resolve complex issues related to application setup, configuration, and design defects.

Manage initiatives to enhance support experience and drive product improvement based on customer feedback.

Recruit, train, coach, appraise, and retain software support professionals within Oracle ERP Cloud.

Work with global teams to ensure flawless service delivery and manage escalated issues.

Foster a collaborative work environment focused on resolving customer cases efficiently and effectively.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

People ManagementERPSCM ApplicationsMiddlewareCloud Support ServicesGeneral LedgerFinancial ApplicationsOrder to CashProcure to PayJavaXMLSQLWeb ServersADFIDEOracle DiscovererSiebelHyperionProblem-SolvingCommunicationListeningTeam BuildingPro-ActiveOrganizedAnalyticalSituation-ManagementEscalation ManagementCustomer Management

Required

B.S (Finance, Accounting, Computer Science, Mechanical, or Industrial Engineering) or equivalent preferred. Other qualifications with adequate experience may be considered.

Previous (direct) people management experience, particularly in fast paced, Application support environment preferred

Past experience in functional ERP and SCM Applications, middleware and/or cloud support services preferred

Functional skills in General Ledger/Financial applications – Order to Cash, Procure to Pay, etc.

Technical skills in areas such as: Middleware, web servers, ADF, IDE, Java, XML, SQL preferred

Excellent communication skills, to be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel; Ability to communicate and collaborate across all levels of an organization, both verbal and written

Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause

Analytics exposure, such as work with Oracle Discoverer, Siebel, or Hyperion preferred

Exceptional management & team building skills, capable of managing several high-level priorities simultaneously without reducing quality

Self driven, motivated, Pro-active, well organized and a thorough planner

Highly skilled at problem-solving & highly developed analytical skills

Proven situation-management, Escalation management & customer management skills

Preferred

B.S (Finance, Accounting, Computer Science, Mechanical, or Industrial Engineering) or equivalent preferred. Other qualifications with adequate experience may be considered.

Past experience in functional ERP and SCM Applications, middleware and/or cloud support services preferred

Analytics exposure, such as work with Oracle Discoverer, Siebel, or Hyperion preferred

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long-term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)