200+ applicants
Botrista, Inc. · 3 days ago
Product Support Engineer
New York, NY
Full-time
Onsite
Mid, Senior Level
$85K/yr - $120K/yr
5+ years exp
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Responsibilities
Provide real-time troubleshooting support for Tier-3 escalations, coordinating closely with field service and technical support teams.
Analyze system anomalies, provide resolutions, and ensure customer satisfaction through effective communication and problem-solving skills.
Support product development cycles, including software and hardware validation, documentation, and deployment strategies.
Develop and maintain service procedures, technical bulletins, training materials, and other technical documentation.
Manage field tooling and solutions, facilitating failure investigations, data collection, and analysis in partnership with engineering teams.
Drive service business process improvements and standardization initiatives.
Support Quality/Post-Market Surveillance activities, including Field Actions and CAPAs.
Qualification
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Required
Bachelor's degree in Engineering or a related field, with a minimum of 5 years' experience in a similar role.
Strong analytical, troubleshooting, and problem-solving skills.
Experience with relational database management systems and familiarity with scripting languages and tools like Python, Matlab, PowerShell, etc.
Effective written and oral communication skills, with the ability to work well in cross-functional team environments.
Benefits
Fully company-paid Medical Insurance
99% company-paid Dental and Vision Insurance
15 days Paid Time Off
7 sick days
14 holidays
Wellness Benefits
Cell Phone and Internet reimbursement
401K
Beautiful new SF office with outdoor rooftop workspace
Free beverages with our Bot
Snacks
Wednesday lunches
Company
Botrista, Inc.
Craft irresistible beverages and keep them coming back for more! With exceptional flavor and innovation in every sip, Botrista boosts profitability and enhances restaurant efficiency while delighting every customer.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.75MKey Investors
Purestone Capital
2022-10-06Series B· $38M
2021-03-31Series A· $10M
2019-12-01Seed· $4M
Leadership Team
Paul Chen
Co-Founder and Chief Product Officer
P
Peter Kuo
CTO
Recent News
Company data provided by crunchbase
