BetaNXT · 1 day ago

Product Support Representative

United States

Full-time

Remote

Entry Level

3+ years exp

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Responsibilities

Interacting with internal and external clients and delivering world class customer service

Demonstrating excellent communication skills

Resolving inquiries/problems by using critical thinking, ingenuity, and collaboration in combination with established processes and procedures.

Conducting engaging conversations with customers while handling customer issues

Working through customer conflict and providing resolutions in a positive manner

Acting as an advocate for the client while balancing the interests of both BetaNXT and the respective client

Working both independently and as a strong team player

Performing effectively under pressure

Logging and classifying all calls and requests in the call tracking database.

Filtering and escalating inquiries as appropriate

Qualification

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Technology OperationsFix Messaging ProtocolUnix/LinuxTCP/IPSQL Queries