Huntress · 1 day ago
Product Support Specialist
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Huntress is the leading cybersecurity partner for small and mid-sized businesses and their managed service providers. As a Product Support Specialist, you will be the primary point of contact for technical support, ensuring world-class service and resolving customer inquiries effectively.
Cyber SecurityInformation Technology
Growth Opportunities
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Responsibilities
Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed
Follow up with customers, provide feedback, and see problems through to resolution
Utilize excellent customer service skills and exceed customer expectations
Recommend changes to internal and customer-facing documentation where needed
Continually grow your knowledge of internal procedures, the Huntress product, and customer environments
Qualification
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Required
Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience
Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners
Considers themselves disciplined, with systematic problem-solving skills
Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues
Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues
Experience configuring antivirus products and troubleshooting interactions between these products and specialty software
Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM
Preferred
Experience with tools such as ProcMon and Process Explorer is a plus
Knowledge of Terminal and Bash is a plus, but not required
Scripting system configuration/management tools such as GPO, RMMs, and SCCM is a plus
Benefits
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth
Company
Huntress
Huntress is the leading cybersecurity partner for small and mid-sized businesses (SMBs) and the managed service providers that support them.
Funding
Current Stage
Late StageTotal Funding
$309.76MKey Investors
Sapphire VenturesCIBC Innovation BankingJMI Equity
2024-06-18Series D· $150M
2023-05-16Series C· $60M
2022-09-07Debt Financing· $40M
Recent News
2024-12-12
Company data provided by crunchbase