Subsplash · 8 hours ago
Product Support Specialist
United States
Full-time
Remote
Entry Level
$51K/yr - $57K/yr
1+ years exp
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No H1B
Insider Connection @Subsplash
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Responsibilities
Contribute to daily support inquiries, both externally and internally, through written and verbal communication
Troubleshoot complex technical issues
Logging and communicating the status of various bugs and requests
Become a platform and industry expert through continued training and curiosity
Contribute to our team’s written knowledge base, documenting answers and instructions as new scenarios arise
Collaborate across departments in an effort to provide our clients with smooth and efficient service
Qualification
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Required
1-2 years experience in a technical and/or customer service environment
Proven understanding of various operating systems and personal electronics
Ability to learn new and complex technologies
Excellent communication skills and high emotional intelligence
College degree or equivalent professional experience/training (I.E. Coding bootcamps)
Experience using systems like Salesforce, JIRA, Google Apps, etc.
Sharp critical thinking skills, sound judgment and decision making ability, and both the ability and willingness to clearly articulate your ideas
An inherent sense of the value of collaboration
The ability to work both collaboratively and independently
Proven ability to work in a fast-pace environment where the client is always first
Proven ability to troubleshoot and problem-solve
Basic coding knowledge
Benefits
Generous Paid Time Off
Medical Coverage
Dental Coverage
Vision Coverage
Short and long term disability and life insurance all free of charge
Competitive Compensation
401k Matching
Professional Development
Top of the Line Equipment
Referral Program
Parental Leave
Family-Friendly Culture
The chance to work side-by-side with thought leaders in emerging tech
Company
Subsplash
Subsplash is a design-centric software company. They are a design studio that creates beautiful user interfaces for anything with a screen.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Testone
Chief Product Officer
Recent News
Carey Nieuwhof
2023-12-22
Church Executive
2023-12-22
Company data provided by crunchbase
