Elekta · 2 days ago

Product Support Specialist

Henderson, NV

Full-time

Remote

Mid Level

$70K/yr - $85K/yr

4+ years exp

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Responsibilities

Support customers over the phone, email and other channels utilizing the tools provided by Elekta.

Troubleshooting complex customer inquiries.

Work within the defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

Work on assignments defined by management.

Participate in group projects related to company processes.

Develop and maintain expert knowledge of Elekta products and service policies and procedures.

Maintain documentations as described by Elekta policy.

Actively promote Elekta core values.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer support experienceMicrosoft Office SuiteCitrixVirtualizationWindows administrationMS-SQLNetwork administrationHealthcare information systemsSalesForceCRMTyping speed (40 wpm)Bi-Lingual English/SpanishBi-Lingual FrenchEffective customer interaction