Floor Coverings International · 2 hours ago

Production Coordinator

United States

Full-time

Remote

Entry Level

$50K/yr - $65K/yr

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Responsibilities

Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

Order all products needed for jobs accurately and follow up on delivery.

Schedule the job to meet the schedule of customer and installers.

Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.

Communicate job progress daily.

Discuss and obtain written permission for any changes in contracted work.

Confirm scope of work and compensation with installers prior to start of job.

Deliver on expectations contracted in the sales process.

Walk the customer through job at completion and collect final payment.

Manage job to hit profit objective.

Complete job costing reports within 24 hours of completing an installation.

Consistently search for installers that can offer a better experience to our customers with more reasonable rates.

Resolve conflicts and complaints immediately.

Keep show room and office organized and presentable.

Be available for Home Shows.

Be available to attend training seminars at owner’s discretion.

Attend at least one form of training per year.

Continue to educate self on new flooring.

Attend weekly meetings with Franchise Owner at scheduled time.

Updates logged daily with status of job and upcoming schedule.

Work weekly and monthly to hit sales installation goals.

Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualification

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Flooring InstallationConstruction ExperienceOperations ExperienceProfessional Image