Be an early applicantLess than 25 applicants

Company

Oracle · 6 hours ago

Production Service Developer 2

United States

Full-time

Remote

Mid Level

$30.43/hr - $67.93/hr

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Data GovernanceData Management

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Troubleshoot client issue for databases, applications, tools, networks, etc.

Create/execute troubleshooting queries to help identify issues and issue impact.

Gather and analyze log files to identify potential failure source through the use of various troubleshooting tools such as Splunk, Blackbird, BMC Appsight, etc.

Understand integration points with related Products and where failure points could appear

Identify and communicate workarounds when necessary for client requirements.

When applicable, identify line of code causing issue, work with Service Team to identify path to resolution of defects/enhancements

Provide technical documentation to Service Team with recreation and causal details

Recommending potential paths for correction to Service Teams taking into account client needs, custom workflows, potential custom scripts for a unique client, etc.

Participate in Service Team daily/weekly stand up meetings to help prioritize current issues based on impact/work effort

Prioritize tickets in queue based on high impact clients, including High Touch, Focus Client, Upgrade Issues, Testing Partner, and Federal

Provide 24x7 On Call Support for all Products for critical incidents

Directly communicate regular updates to both internal and external stakeholders

Assist with Contact Driver ideation and reduction. Engineers are responsible for identifying path to eliminate problematic/repeat volume.

Potential paths to reduction can include creating scripts for 'self heals', working on enhancement/defect improvements, etc.

Engage in Major Incident Review to identify paths to reduce and eliminate high impact issues.

Participate in and drive CAPA discussions to further identify paths to eliminate high impact issues

Possess in-depth knowledge of multiple products/coding languages and be able to communicate understanding to assist other stakeholders, including Tier 2 resources

Formal mentoring of both T2 and T3 resources to assist with career development as well as knowledge retention

Assist with new Products/new code being turned over to Support from Service Teams via OHRM to ensure proper details and documentation are provided to assist with future issue investigations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLSplunkTechnical troubleshootingCloud-based applicationsJavaC#Oracle Cerner MillenniumClient-facing communicationMentoring

Required

U.S. Citizenship on U.S. soil is required. This position requires you to be eligible to receive a federal security clearance which requires you to be a U.S. Citizen.

Bachelor of Science degree in Computer Science, Computer Engineering, Software Engineering, Computer Information Systems, Information Systems, Information Technology or related field, or equivalent, relevant work experience

SQL skills

Splunk experience

Preferred

Experience with cloud-based applications

Experience with Java, C# and other objected-oriented languages

Experience with Oracle Cerner Millennium

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance