EDZ Systems · 7 hours ago

Production Support Analyst

United States

Contract

Remote

New Grad, Entry Level

0+ years exp

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Responsibilities

Opens and reviews incidents in the incident tracking system (ServiceNow, JIRA) to ensure documentation is accurate and complete in accordance with incident management best practices.

Implement, configure, and operate tools and products in the DevOps and DevSecOps Toolchain while leveraging DevOps/DevSecOps team best practices.

Work with open-source technologies as needed.

Leverage AI solutions for making operations efficient (Virtual Assistant, ChatBots, etc.)

Work with GitLab CICD pipelines with AWS.

Work with CI and CD tools, and source control such as GIT and SVN.

Collaborate with stakeholders on continuous improvement of production operations.

Provide operational expertise to Engineering teams to develop automated solutions.

Build and maintain tools, services, and automations associated with our operations platform ensuring that all meet our customer service standards and reduce errors.

Actively monitor and troubleshoot any issues that arise during testing with the intent to catch and solve issues before they have internal/external customer operational impact and before code moves into production.

Update team processes and design new processes as needed.

Automate team operational processes as needed, with accuracy, and compliance with security standards.

Support, drive and operate automation in product build and deployment.

Research new automation capabilities and solutions to identify areas for improvement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

DevOpsDevSecOpsGitLab CICDServiceNowJIRAAWSCI toolsCD toolsGITSVNAI solutionsAutomationCustomer service standardsTechnical business processes

Required

Typically requires 0-2 of previous experience.

Associate’s degree in business, information technology, or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.

Novice understanding of technical business processes and subject matter.

Follows standard procedures. Works under direct supervision. Consults with management or more senior staff in decision-making.